Description

JOB SUMMARY

Perform a wide range of duties encompassing all facets of Deposit Operations & Payments services that directly interface with First Citizens members.

ESSENTIAL FUNCTIONS - Listed below are some of the essential functions to carry out this job.

• Perform deposit operations services including, but not limited to: electronic service channels, government services, charge-offs, overdrafts, account maintenance, and return items.
• Perform payment services including, but not limited to: EFT complaints, adjustments & chargeback claims, and card maintenance.
• Reconcile daily & monthly settlements/General Ledgers.
• Perform tasks and projects as assigned by management.
• Assist with clerical activities.
• Ensure confidentiality within all areas of responsibility.
• Cross sell and promote credit union products; including deposit and loan products, insurance offerings and business services.
• Adherence with credit union policies that could be amended from time to time.
• Follow all procedures pertaining to the Credit Unions policies of BSA, USA Patriot Act, and OFAC. Attend trainings when available and to keep abreast of all information regarding changes and updates. Report to Management any acts of disregard to these policies.
• Successfully complete all company required and job specific training.
• Perform additional duties as required.

Qualifications

QUALIFICATIONS, EDUCATION REQUIREMENTS AND PREFERRED SKILLS

• High school diploma or equivalent.
• One to three years banking industry experience.
• Proficient with Microsoft Office.
• Highly motivated individual able to work in a team environment.
• Excellent verbal and written communication skills.
• Bilingual (Spanish and/or Portuguese) a plus.

Working Conditions

The work environment characteristics described here are representative of those the team member encounters while performing the essential functions of this job.

Physical Demands Efforts

This function requires moderate standing, walking and sitting. Will be sitting while performing computer data entry functions. Position does not involve climbing or crawling but may on occasion kneel/squat. Requires lifting and moderate carrying of items up to 25 pounds such as a bankers box. Ability to operate normal office equipment such as, telephone, copy machine, fax, scanner, and computer.

Mental & Visual Demands

Specific vision abilities required by this job include: close vision and ability to adjust focus

Work Environment

This position typically works in an office environment. Noise is moderate and typical of conversations and office equipment.

Americans with Disabilities Act

First Citizens Federal Credit Union complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment. The company will provide reasonable accommodations that do not cause an undue hardship.

Additional Notes

· Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time;

· This job description is subject to change at any time